keyCRM | Order Shipping

Tracking parcels

To find out where a parcel is, you have to keep checking each carrier’s website and switching between tabs. It takes a lot of time.

Different shipping carriers

Every carrier has its own form requirements. You have to log in to each one and get used to a different interface.

Multiple senders

If you ship orders under different names or from different addresses, you need separate accounts with each carrier and have to keep switching between them.

Too much manual work

Filling out long forms, texting customers and sending tracking numbers to marketplaces are all manual tasks. They take time and effort, and leave room for human error.

Team oversight

You need to know who handled each shipment and when, and who added or edited its details. This helps you resolve issues and manage your workflows.

Shipping costs

To optimize costs and plan your business, you need to know how much you spend on shipping, where those costs are recorded and whether they’re included in your financial reports.

One login, one interface
Connect all your shipping carriers to keyCRM and manage shipments in one place, without leaving your workspace. All forms are optimized for quick completion.
Track every order
No need to worry about where your parcel is. We track every order until it reaches your customer.
Generate tracking numbers and send them to marketplaces
No need to copy information field by field. Order and marketplace details are filled in automatically, and the system sends the tracking number to the store.

CRM integrations with shipping carriers

Track shipments and check parcel statuses automatically in your system. Easily create and print waybills, invoices and other documents, including export documents, right in your CRM.

Connect as many carrier accounts as you need

Create as many sender profiles as you need for each carrier.
Enter your shipping preferences in each carrier’s settings once, and you won’t have to enter them again for every shipment.

Create and print shipping documents in CRM

All the details — including product dimensions, weight and customs information for exports — are automatically added to shipping labels using your carrier settings. This speeds up label creation and helps prevent errors.

Create and print shipping documents, including export documents, from templates. Set up a template once and use it to ship orders in one click.

Access permissions and activity historyin CRM

Choose which employees can access specific features, sections and fields — from creating shipping labels to tracking orders. keyCRM has a flexible permissions system.

You can always see who added or edited information in the system and when. Keep your workflows under control and protect confidential information from misuse.

Learn more about keyCRM

The best way is to sign up and try it out. It’s easy, and you can use the system free for up to 30 days. Still have questions? Check out our Knowledge Base. Want to talk? We’re here to help — message us in the chat.

Talk, sell and manage your business on the go

keyCRM on your smartphone. Download the mobile app for iOS and Android.

Bulk actions in CRM

Quickly handle common tasks in retail:
● Merge and copy orders● Record payments and add products● Automatically link products from marketplaces

A wide range of order fields

keyCRM includes the order fields you need for e-commerce, plus:
● Customer comments and personalization details● Gift messages and packaging options● File uploads to orders, tags and more

Quick templates

Set up templates for printing and exporting orders:
● Print orders for production● Export data for more detailed analytics● Configure exports for use in other applications

Automated shipping

All modules are built in — no need to buy plugins or hire a developer:
● Create shipping labels in one click● Track parcels automatically● Update order statuses based on delivery statuses

Omnichannel communication

All the tools you need to communicate with customers are in one system:
● Messaging apps, phone calls and email● Create an order or customer profile directly from a chat● Keep track of unread messages

Customer database management

Keep your customer database under control with customer profiles, order history and statistics:
● All customer details in one profile● Automatically find duplicates to keep your database clean● Distinguish between the buyer and the parcel recipient

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Ship orders with ease

● Create and print shipping labels in just a few clicks● Use streamlined shipping forms● Track delivery statuses in your CRM

Shipping problems we help solve

How keyCRM solves these problems