Order and customer management for online stores

Automatic order collection

keyCRM pulls orders from all your platforms: Etsy, eBay, Amazon online stores. Each marketplace’s specifics are taken into account.

One simple interface

No need to learn each platform’s quirks, translate from other languages, copy data into spreadsheets, or switch tabs. Everything happens in one workspace.

Order distribution

Orders can be assigned to your team by queue or by source. keyCRM keeps the full history of managers’ actions, so you can check progress or find the cause of a delay.

Convenient order pipeline

Track statuses and add your own stages to fit your process. Set time limits for each status to keep orders moving on time.

Real-time control

Changes to orders on connected platforms appear in the CRM. See current statuses and solve problems quickly.

Two-way sync

Your store (or marketplace) and keyCRM stay in sync: tracking numbers, stock updates, and order closing.

CRM for online sales

A clear, easy tool for e-commerce owners, sales managers, and Instagram sellers:
● Automation at every sales stage● Orders from all channels: marketplaces, online stores, landing pages● Flexible pipelines, order and customer cards in one click● Inventory management and stock sync● Retail must-haves: cash register software, POS, loyalty programs● All customer communication in one window: social media, messengers, phone, email● Finance module: accounts and payments in keyCRM

Orders in CRM: all your stores in one window

Once a customer buys from a marketplace, online store, messenger, or social page, you need to record the order and customer data in one database.
How do you track and distribute deals without losing or mixing anything up? If your business has outgrown Google Sheets or Excel, and manual copying is wasting your team’s time, it’s time for a CRM for order automation.

Manage sales with order pipelines

Need more stages than your marketplace or system has? Add your own. Statuses change fast? Move orders in a few clicks. Want control? Track orders right in keyCRM.

Analyze your orders

Order reports show how well your business performs, plus seasonality and trends. Filter by period, status, and source, and build the reports and charts you need.

Learn more about keyCRM!

The best way is to sign up and try it. It’s easy, and free for up to 30 daysStill have questions? Watch our videos or read the Knowledge BaseWant to chat? We’re here:

Sell, chat, and manage on the go!

keyCRM in your smartphone. Download the app for iOS and Android.

See all 500+ reviews on Facebook

Bulk actions in CRM

Quickly handle common tasks in retail:
● Merge and copy orders● Record payments and add products● Automatically link products from marketplaces

A wide range of order fields

keyCRM includes the order fields you need for e-commerce, plus:
● Customer comments and personalization details● Gift messages and packaging options● File uploads to orders, tags and more

Quick templates

Set up templates for printing and exporting orders:
● Print orders for production● Export data for more detailed analytics● Configure exports for use in other applications

Automated shipping

All modules are built in — no need to buy plugins or hire a developer:
● Create shipping labels in one click● Track parcels automatically● Update order statuses based on delivery statuses

Omnichannel communication

All the tools you need to communicate with customers are in one system:
● Messaging apps, phone calls and email● Create an order or customer profile directly from a chat● Keep track of unread messages

Customer database management

Keep your customer database under control with customer profiles, order history and statistics:
● All customer details in one profile● Automatically find duplicates to keep your database clean● Distinguish between the buyer and the parcel recipient

Можливо українською?

Order and customer management

Manage orders from marketplaces, online stores, and Instagram in one CRM window

Manage orders from marketplaces, Instagram, online stores with ease